The Dealer Help Desk Team works as an extension of your IT to provide a quick resolution for your end users.
How are your IT issues communicated today?
IT Administrators may encounter numerous interruptions and may not always have the availability to assist the end users. These challenges and several others is why we created the Dealer Help Desk.
Dealer Help Desk Team
With the Dealer Help Desk, we handle and resolve end user issues. With years of experience in the industry and our team’s knowledge of Dealer Processes and Applications, there is no training needed.
Rethink Your IT Support Strategy
Direct Access to IT and Deere Application Experts
Our Dealer Help Desk team in the past are all from teams who supported your Tech, Machine Applications, Deere Web Applications, and the EQUIP Business System. With their Experience, you have the advantage of gaining their skill sets.
Repurpose In-House Talent
With the Dealer Help Desk supporting your end users, this will provide the opportunity to repurpose in-house talent.
Improve Dealership Focus and Productivity
With the reported issues being handled quickly, your internal staff will feel less overwhelmed, have fewer interruptions, and be more focused on important projects.
Accelerate Growth
You'll receive fast resolution to technical dealer problems with experienced experts.
Dealer Help Desk Features
Multi-Channel Communication
Contact us through our ticketing portal, or by phone, email, and chat.
Availability
Our team of experts are available, resulting in quicker resolution.
Communicate and Educate
Our team will share information with your end users to understand and troubleshoot.
Seamless Integration
We act as an extension of your existing IT team.
Customized Ticketing Portal
Our portal provides ticket management capabilities for reported issues.
Dealer Help Desk Support
We offer support services for:
✓ User Accounts
✓ Microsoft 365
✓ Passwords
✓ Browser
✓ Computer Performance
✓ Basic network or hardware problems
✓ Dealer Applications
And more!
Why Clients Believe in Us
“As we continue to grow our business, our technology needs have grown with it. We have had support in the past for our dealership’s hardware needs, like printers and setting up new computers, but we have struggled with supporting applications and software. We looked to hire a person to fill this role, but with all the specialized applications along with just a general knowledge of what our business is, was a struggle. We have worked with Sedona Technologies for years, starting with the Performa Doc Store, and other applications like Sales Workflow, C.R.O.P.S and Sedona Safeguard. In 2022, during JDUG we were notified of a new offering, and after meeting with Sedona we decided to sign up. We are now a year in and couldn’t be happier with the results we have seen.”
Scotty Wadsworth
Get a Free Consultation
Get in touch with us to learn more about our services and how we can help your business. Our team of experts is always available to answer your questions and provide you with the support you need.
Find Out More - Dealer Help Desk
600 35th Avenue
Moline, IL 61265
1.877.854.3548
Services
Dealer Solutions
Quality Assurance | Privacy & Security | Terms of Use | California Consumer Privacy Act (CCPA) Applicant Notice | Transparency in Coverage (TiC)
Sedona Technologies is a member of The Sedona Group® of Companies